Customer Service Engineer

BrazilOctober 12th, 2020

Location: Brazil – Campinas-São Paulo (based).

As the Customer Support Engineer (Electrical) you are responsible for independently preparing and carrying out work as part of the service and offering after-sales care. This is all in accordance with the procedures, guidelines and (international) standards and instructions in the Netherlands and abroad, under local conditions.

Responsibilities

  • You will provide technical support to customers, sister companies, distributors and agents.
  • Additionally, you independently train operators for end customers.
  • When needed you are able to do basic mechanical or electronic maintenance.
  • You coordinate and act as a supervisor during the local installation stage prior to the commissioning of a product.
  • During your time in the field, you will be supported by the local help-desk (US based) if technical problems arise. Additionally, the Regional Customer Service
  • Manager America’s will support you if organizational problems arise.
  • You are familiar with, and make allowances for, local conditions.
  • Discussing technical or mechanical problems and solutions with customers, sister companies, distributors and agents.
  • You proactively discuss the progress and quality of the work with the Customer Support Manager America’s.
  • Being the first point of contact for customers, prepare and execute preventive-, corrective-maintenance and installation in accordance with the applicable procedures, guidelines, instructions and international standards.
  • Provide technical support to customers, sister companies, distributors and agents.
  • Support engineers during the installation phase on site, prior to the commissioning of the UPS installation.
  • Quality, effectiveness and efficiency to be achieved by the support department offered products & services
  • Ensuring timely reporting of all customer support activities (Incl. but not limited to Preventive and Reactive Maintenance Activity Reports, Site Overhaul Reports, Commissioning Reports, etc.)

Required skills and profile

  • A minimum of 5 years’ working experience
  • In-depth technical knowledge of UPS systems (preferable Rotary UPS systems), switchgear or diesel power generation systems.
  • Bachelor degree in electrical engineering (or similar)
  • Some knowledge of control engineering, medium and low voltage and mechanical engineering.
  • Portuguese and English (reading and writing)
  • Travel when required (short notice at least 70% of time)
  • HITEC emphasizes and demands the mental and physical attitude of first-class service. The HITEC equipment is always in a critical application mode (24 hours a day, 7 days a week, and 365 days a year) and customers request first class service by first class professional technicians.

What can HITEC offer you

  • Competitive salary and pension in accordance with CLA Metalelektro.
  • 27 vacation days and 13 ADV days.
  • Mobile phone and laptop.
  • Development opportunities depending on your experiences to grow your career.

Send your application

Interested? Apply now!

Get in touch

HITEC Power Protection

关于HITEC

HITEC Power Protection develops, manufactures and delivers turnkey power solutions to ensure uninterruptible, continuous and conditioned power supply to mission-critical processes. The core product of HITEC Power Protection is the dynamic UPS (Uninterruptible Power Supply) system using flywheel energy storage. This is a proven technology, based on more than 60 years of experience and supported by a global installed base of more than 2,000,000 kVA in high demanding industries. Besides the main engineering and assembly facility in Almelo, the Netherlands, HITEC is located in the United States of America, United Kingdom, Malaysia, Spain, Taiwan, China, and Russia.

HITEC’s core values are: customer focus, ownership, quality, safety, reliability and communication.

We guarantee a good, open minded and tolerate work environment. We are striving for a pleasant and fulfilling collaboration between customers, colleagues and the organization.

Are you positive that you fulfill our requirements and are you looking for a new challenge? 

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